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The Newmarket Group, Cantium House, Railway Approach, Wallington SM6 0BP, UK – 0330 160 8065
I took a tour of South West Ireland at the beginning of June. It was a fantastic tour and the tour guide Fran was just so knowledgeable and went out of her way to ensure we saw the best of the area with the time available. The transfers were efficiently carried out and the only complaint that I had was the food in the hotel. The tour of 40 people were put in a conference room and the food was just disgusting. If you are going on a tour, do ask what the arrangements are for the food. Having seen the hotel website, I assumed that we would eat in the restaurant - after all it was not open in the evenings during the week anyway. The fish was dry and tasteless and the scrambled eggs wet and swishy - just two examples. I did not receive a tour survey from Newmarket and did request one two weeks after the holiday. Unfortunately, this has not arrived, so another disappointment. I don't think I'll go with Newmarket again as they just don't seem to care that you might have something to say.
I went on their Seven Cities of Italy trip, and it was incredible This trip does require a reasonable level of fitness as there is lots of places being visited each day, but the tours were so well structured to minimise the amount of strenuous walking. A lot of the places visited were hilltop towns and cities (San Gimignano, Assisi etc) , the coach driver would drop us off at the top of the hill and meet us at the bottom. The hotels were clean and welcoming, the staff warm and friendly - particularly the owner of Hotel Riva del Sole, who helped me after I had a nasty fall walking back to the hotel. Lastly, our tour manager Bill is an absolute credit to Newmarket Holidays. His extensive knowledge of Italian history, the places we visited and his humorous anecdotes about his life living in Italy made the coach trips so much more interesting.
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